Support Target

Version 1.0 (20 October 2026)

This page explains how to reach SwipeHealth support and what response time we aim for. It is part of the Documentation referenced by the Facility Services Statement of Work (Schedule D-1), Section 3.6.

Facilities and Trainers

A facility's Administrators and Trainers can contact SwipeHealth at support@swipehealth.ai. SwipeHealth aims to give a first response within two business days.

This is a target, not a service-level commitment. Only Section 8.5 of the Agreement carries a service level.

Members

Members contact SwipeHealth through the app for anything about their account or the Service.

What the facility handles

The facility handles questions about its own membership, facilities, and staff.

About this version

This page describes the Service. It does not add to or change the Agreement or the Facility Services SOW. If this page and either of them differ, the Agreement and the SOW govern.

SwipeHealth may update this page. Each update is published as a new version with its own number and date. The version in effect on the Order Date of an Order Form is the one that applies to that order.

Swipe Health, Inc. Service Documentation, Support Target, Version 1.0 (20 October 2026).